General terms and conditions

7.1    We issue an invoice (complying with the formal requirements of Austrian Sales Tax Act) to you electronically via e-mail upon course purchase. You must ensure that the invoice sent to the registered email address is accessible to you. If you have not received the invoice within 5 working days from the date of purchase, please contact us by email.

7.2    A course completion certificate is provided to you upon finalizing all lessons and activities included in the course. The certificate appears as a pop-up after the completion of the course; alternatively, you can access it from your profile. Sharing the certificate elsewhere than the website is permitted.

7.3    By purchasing the “End-to-End Masterclass”, you are entitled to a personal Q&A review session. In order to book an appointment, you need to provide your name and e-mail address as bookings are managed by an external third-party tool Koalendar. The session will be one hour in duration and can be booked up to one month in advance, with a minimum of 24 hours’ notice prior to the appointment. You may reschedule without restriction up to 24 hours prior to the originally planned appointment. If you do not attend the scheduled session, it cannot be rescheduled. You must ensure a stable internet connection, as connectivity issues will not be considered valid grounds for rescheduling. The live session is conducted via Google Meet. This session is intended to foster a professional and personal connection, and participants are expected to share their camera screens. Recording, reuse, or publication of the session is strictly prohibited in accordance with Section 4.1.

7.4    By placing an order for our services, you expressly acknowledge and agree to the commencement of the service contract. Delivery of our services will begin with the course enrollment. Once the service delivery has started, you waive your statutory right of withdrawal.

7.5    You may purchase our products and services directly through our platform. Payments are processed via our payment service provider, WooPayments. We currently accept payments by credit or debit card and bank transfer, as described below.

(a)    Credit and debit cards
We accept the following card types: Visa, Mastercard, American Express, Discover, Japan Credit Bureau (JCB), and UnionPay International. Card payment details (such as card number, expiration date, and security code) are not stored, processed, or retained on our servers on our servers. All card information is securely processed within the protected environment of WooPayments. WooPayments complies with the applicable PCI-DSS (Payment Card Industry Data Security Standard) requirements. Further information on WooPayments’ security and compliance measures is available at: https://woocommerce.com/document/woopayments/our-policies/pci-compliance/.
Our platform uses SSL (Secure Socket Layer) encryption to ensure secure data transmission between your browser and our website.

(b)    Bank transfer
If you select bank transfer as your payment method, the relevant payment instructions will be displayed on the order confirmation page after you place your order. These instructions will also be sent to the email address provided during registration. Access to the purchased product or service will be granted only after the transferred amount has been received and cleared in our bank account. Any bank fees, conversion rates, or charges incurred in connection with the transfer shall be borne by you, unless expressly agreed otherwise. Payments made via bank transfer are due within 14 business days of order submission.

If a payment fails, is declined, reversed, or is otherwise not successfully completed, no access to the relevant product or service will be granted. We are not responsible for delays or failures in payment caused by your bank, card issuer, payment service provider, or incorrect payment information provided by you. In the event of a failed or incomplete payment: you may be requested to initiate a new payment, or your order may be automatically cancelled.

If a chargeback, payment reversal, or dispute is initiated without prior contact with us, we reserve the right to temporarily suspend or permanently revoke access to the affected product or service until the matter has been clarified. Any unjustified chargebacks may result in reasonable administrative costs, to the extent permitted by Austrian law.

All prices are specified in EUR (euro).

7.6    You acknowledge that if you order services at a price published due to an error in our internal information system, we are entitled to cancel the order or withdraw from the purchase agreement. This applies even after you have received an email confirming your order or after the delivery of services has been started. In this case, we will inform you of such fact. Example of misquoted prices: the price of the services is missing one or more numbers.

7.7    Coupons issued by us are personal to the designated recipient and may not be transferred, sold, or exchanged. Coupons are valid until revoked in our sole discretion. Coupons can only be applied to the specific courses and cannot be combined with any other discounts, promotions, or offers. In case of a refund, only the amount actually paid by you shall be refunded.  No reimbursement or cash equivalent of the coupon shall be provided. We reserve the right to withdraw or amend the terms of any coupon at any time without prior notice.

7.8    By registering on our learning platform, you agree that the learning platform may send you e-mails to the e-mail address you provided during the registration process. These communications are an essential part of the service and are intended to support the proper functioning and security of your account. Such messages may include, but are not limited to: account-related notifications, system updates, administrative communications. These e-mails are not promotional in nature and cannot be opted out of, as they are required for the safe and reliable use of the platform. Users are responsible for ensuring that their contact information remains accurate and up to date so that these communications can be delivered successfully.

7.9    We may present recommendations, suggestions, or optional offers for additional courses or learning materials that are related to the content you have enrolled in or completed.

7.10  We reserve the right to modify, update, remove, or replace any learning content available on the platform, including videos, downloadable materials, and other educational resources, at any time and without prior notice. We strive to maintain high-quality, up-to-date learning materials, and these changes are intended to enhance the educational experience. By purchasing access to our content, you acknowledge and agree that:

(a) The content you access may be updated, changed, or removed at our discretion.
(b) You will not have access to previous versions of any content once changes are implemented.
(c) No refunds or compensation will be provided for content that has been modified or removed.